Legal

Terms and Conditions

Welcome to Dolly's Foods Labz. By using our website or ordering our services, you agree to comply with and be bound by the following terms and conditions. Please review the following carefully before using our website or placing an order.

1. Introduction

Dolly's Foods Labz offers tiffin services, including subscription-based meal plans and one-time meal deliveries. These terms apply to all users of our services. If you do not agree to these terms, please do not use our website or services.

2. Orders and Subscriptions

  • Single Orders: Orders can be placed directly on our website or by contacting us. You are responsible for providing accurate details, including delivery address, meal preferences, and payment information.
  • Subscription Plans: When subscribing to any of our meal plans (e.g., weekly, monthly), you agree to the duration and terms of the plan selected. Any changes to your subscription (e.g., cancellations, pauses) must be communicated at least 24 hours in advance.

3. Payments

  • Payment Methods: We accept Cash on Delivery (COD) and online payments (e.g., credit card, UPI). Payment must be made at the time of order or as per the subscription plan.
  • Late Payments: If payment for a subscription plan is delayed, we reserve the right to suspend service until payment is made.

4. Refunds and Cancellations

  • Single Orders: If you wish to cancel an order, please notify us at least 2 hours before the scheduled delivery time. Failure to do so may result in charges.
  • Subscription Plans: Subscription cancellations must be requested 48 hours before the next billing cycle begins. Refunds for missed tiffins will only be granted at our discretion, and may be offered as credit for future services.

5. Delivery Policy

  • Delivery Timings: Meals will be delivered as per the time slots agreed upon at the time of ordering. Late deliveries may occur due to unforeseen circumstances, and we will make every effort to inform you of any delays.
  • Missed Deliveries: If you are unavailable to receive the order at the agreed time and place, we are not responsible for redelivery. Missed deliveries due to incorrect information provided by the customer will not be refunded.

6. Food Quality and Safety

We follow strict hygiene standards and ensure that all meals are prepared in a sanitized environment. However, we are not responsible for any allergic reactions. Customers are responsible for informing us about any food allergies before placing an order.

7. Changes to Terms

Dolly's Foods Labz reserves the right to modify these terms at any time. Any changes will be effective immediately upon posting on our website.